Frequently asked questions

Temperature-controlled, chilled, and frozen transport; storage and distribution; and logistics between warehouses, branches, and points of sale. The appropriate service is confirmed after reviewing the product, route, volume, and frequency.

The published overall range is +18°C to -40°C depending on product and vehicle. A shipment uses the approved product setpoint, not the full range.

It is temperature-controlled transport for suitable products, not low-temperature refrigeration. The displayed bands are controlled +18°C to +5°C, chilled +4°C to 0°C, frozen -18°C, and deep frozen -30°C to -40°C.

• Company name and product type.
• Required service and temperature.
• Pickup and delivery cities.
• Quantity and shipment frequency.
• Packaging, loading, and handling requirements.

Eastern Zad lists coverage in major regions and cities. Route and schedule availability are confirmed after receiving the pickup, delivery, and shipment details.

Services support food and temperature-sensitive products. Each shipment is subject to product, packaging, temperature, documentation, and applicable regulatory requirements.

Vehicle tracking and temperature monitoring are listed services. Report access and frequency are defined in the quotation and service agreement.

Send a complete quote request. The team reviews the product, route, capacity, and temperature before confirming details, pricing, and scheduling.

Responsibilities are agreed before service. Packaging must suit the product, required temperature, and journey, with all necessary documents and handling instructions.

Use the official contact channels on the website. Include the company name, order or shipment reference, and a clear description. Do not send passwords, financial details, or unnecessary personal documents.